At Orthofeetonlinestore, we want you to feel confident and comfortable with every purchase. If your shoes aren’t quite right, we’re here to help.
1. Return Eligibility
You may request a return within 14 days of delivery.
To qualify for a return:
- Shoes must be unworn and in their original condition.
- Shoes may only be tried on indoors on a clean surface.
- Shoes must be free from dirt, stains, odors, scratches, or visible signs of wear.
- All original packaging, tags, accessories, and the original shoe box must be included.
- The original shoe box must not be damaged or used directly as a shipping box.
We reserve the right to decline returns that do not meet these conditions.
2. Size & Fit
We understand that finding the right fit is important when shopping for shoes online.
If your shoes do not fit as expected, please contact us within 14 days of delivery at contact@orthofeetonlinestore.com.
Our customer support team will provide the available return or size exchange options for your order.
Please do not send your order back before receiving return instructions from us.
3. Return Process
To initiate a return:
- Contact us at contact@orthofeetonlinestore.com within 14 days of delivery.
- Provide your order number and reason for return.
- Wait for approval and return instructions.
- Send the item to the return address provided by our customer support team.
Returns sent without prior authorization may not be accepted.
Please note: The address displayed on our website is not necessarily our return address. Always use the return address provided by our customer support team.
4. Refunds
Once your return is received and inspected, we will notify you of the approval status.
If approved:
- Your refund will be issued to your original payment method.
- Please allow 3–7 business days for the refund to be processed.
- Your bank or payment provider may require additional time for the funds to appear in your account.
Items returned with visible wear, damage, missing packaging, or missing accessories may be refused or qualify for a partial refund where permitted by applicable law.
5. Shipping & Return Shipping
We offer FREE standard shipping on all orders.
There is no standard shipping charge when placing an order with Orthofeetonlinestore.
For returns due to size, fit, personal preference, or other non-defective reasons, customers are responsible for return shipping costs.
If you receive a damaged, defective, or incorrect item, please contact us before returning it. After verification, we will provide an appropriate solution at no additional shipping cost to you.
We recommend using a trackable shipping service for all returns.
MILA ON MOON is not responsible for return packages lost or delayed in transit.
6. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible at:
contact@orthofeetonlinestore.com
Please include:
- Your order number
- A brief description of the issue
- Clear photos of the product and packaging
Once verified, we will provide an appropriate resolution, which may include a replacement or refund.
7. Order Cancellations
If you need to cancel or modify your order, please contact us as soon as possible.
We will do our best to accommodate your request. However, once an order has entered processing or has been shipped, cancellation may no longer be possible.
8. Payment Disputes
If you experience any issue with your order, delivery, product, return, or refund, please contact us first at contact@orthofeetonlinestore.com.
Our customer support team will make reasonable efforts to resolve legitimate issues promptly.
Nothing in this policy limits any rights available to you under applicable consumer protection laws or through your payment provider.
9. Fraud Prevention
High-risk or suspicious orders may be reviewed, declined, or canceled.
Transactions identified as potentially fraudulent may require additional verification.
Abuse of our return or refund policy may result in future orders being declined where permitted by applicable law.
Contact Us
Email: contact@orthofeetonlinestore.com
Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)
Thank you for shopping with Orthofeetonlinestore.