Shipping policy

At Orthofeetonlinestore, we are committed to providing a smooth and reliable delivery experience. We are pleased to offer FREE standard shipping on all orders, with no minimum purchase required.

Please review the following shipping information before placing your order.

1. Order Processing

  • Orders are generally processed within 1–3 business days, Monday through Friday.

  • Orders are not processed on weekends or public holidays.

  • Processing times may be slightly longer during peak seasons, promotional periods, or periods of high order volume.

  • Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information.

2. Shipping Time

Estimated delivery timeframes are:

  • United States: 5–10 business days

  • International: 7–15 business days

Please note that delivery timeframes are estimates and are calculated after order processing.

Actual delivery times may vary depending on the destination, shipping carrier, customs processing, weather conditions, and other circumstances beyond our reasonable control.

3. FREE Shipping

🚚 FREE STANDARD SHIPPING ON ALL ORDERS

At Orthofeetonlinestore, every order qualifies for FREE standard shipping.

  • No minimum purchase required

  • No standard shipping fee

  • Available on all eligible orders

The shipping cost displayed at checkout for standard delivery will be $0.00.

4. Order Tracking

Once your order has shipped:

  • A tracking number will be sent to the email address provided during checkout.

  • Tracking information may take 1–3 business days to update after shipment.

  • You can use the tracking information provided to follow the progress of your delivery.

5. Shipping Delays

Although we make every effort to deliver orders within the estimated timeframe, occasional delays may occur due to:

  • Shipping carrier delays

  • Customs processing

  • Weather conditions

  • Peak shopping periods

  • High order volume

  • Other circumstances beyond our reasonable control

If your order appears to be significantly delayed, please contact our customer support team and we will assist you in checking the shipment status.

6. Incorrect Shipping Information

Please make sure your shipping address is complete and accurate before submitting your order.

  • Customers are responsible for providing a complete and accurate delivery address.

  • Once an order has entered processing or has been shipped, we may not be able to modify the delivery address.

  • If a package is returned due to an incorrect or incomplete address provided at checkout, please contact us for assistance.

7. Lost or Missing Packages

If your tracking information shows unusual delays or your package cannot be located, please contact us at:

contact@orthofeetonlinestore.com

Our customer support team will assist you in investigating the shipment with the carrier where reasonably possible.

If tracking shows that a package has been delivered but you cannot locate it, please first check:

  • Around the delivery location

  • With household members

  • With neighbors

  • With your building reception or mailroom

  • Directly with the shipping carrier

If you still cannot locate your package, please contact us for further assistance.

8. International Orders

International orders may be subject to customs procedures or import requirements depending on the destination country.

Customs processing may occasionally result in additional delivery time.

Where applicable, customers are responsible for complying with their local customs and import requirements.

Contact Us

For any questions regarding your order, shipping, or tracking, please contact:

📧 contact@orthofeetonlinestore.com

⏰ Support Hours

Monday–Friday: 9:00 AM–5:00 PM (EST)

Thank you for shopping with Orthofeetonlinestore.

Free shipping. Comfortable steps. Delivered to your door.